Refund policy

At The Saree Boutique, we believe in the quality and craftsmanship of our sarees. We want you to be completely satisfied with your purchase. If you are not happy for any reason, our policy is designed to be as clear and fair as possible.

1. Eligibility for Returns & Exchanges

  • Timeframe: You can initiate a return or exchange request directly through your account within 48 hours from the date of delivery.
  • Condition: The item must be unused, unwashed, and in the same condition that you received it. All original tags, labels, and packaging must be intact.
  • Mandatory Unboxing Video: A complete and unedited video of the parcel being unboxed is mandatory for all requests related to damages, defects, or incorrect items. The video must show the shipping label, a sealed package, and the entire process of unboxing in a single, continuous shot.

2. Scenarios Where Returns are Accepted

  • Damaged or Defective Product: If you receive a product with a genuine manufacturing defect.
  • Incorrect Product: If the item delivered is different from the one you ordered (e.g., wrong color or design).

3. Scenarios Where Returns are NOT Accepted

  • Customized Products: Sarees where the Fall and Picot (edging) have been added, or any other blouse stitching/customization has been done.
  • Used or Worn Products: Items showing signs of wear, perfume scents, or damage not reported upon delivery.
  • Sale Items: Items purchased during a special sale, promotion, or clearance event are Final Sale and not eligible for return unless defective.
  • Minor Variations: As our sarees are handcrafted, minor variations in weaving or design are common and are not considered defects. Please note that a 10% color variation may occur due to screen settings and studio lighting.
  • International Orders: Returns or exchanges are not applicable for orders shipped outside of India.

4. Return & Exchange Process

To ensure a seamless experience, we have integrated the return process into your user dashboard:

Initiate Request: Log in to your account and go to the "My Orders" page.

Select Item: Click on the specific order and select the "Return/Exchange" button next to the item.

Provide Details: Choose your reason from the dropdown menu and upload the Mandatory Unboxing Video (and photos, if applicable).

Review & Approval: Our team will review your request within 24–48 hours. You will receive an automated notification (Email/SMS) once the request is approved.

Shipment:

  • Reverse Pickup: Where available, we will arrange a pickup from your delivery address. A nominal fee of ₹120 will be deducted from your refund.
  • Self-Ship: If your pin code is not eligible for pickup, you will be required to ship the item back to our warehouse.

Quality Check: Once we receive the item, it undergoes a thorough quality check.

Resolution:

  • Refund: For eligible returns, a refund (minus a ₹120 restocking fee) will be credited to your original payment method within 7–10 business days.
  • Store Credit: You may opt for store credit for a faster turnaround, valid for 6 months.
  • Exchange: For exchanges, the new product will be dispatched once the returned item passes the quality check.

5. Non-Refundable Charges

  • Restocking Fee: A flat fee of ₹120 per saree is applied to all returns to cover inspection and repackaging.
  • Shipping & COD Fees: Original shipping charges and Cash on Delivery (COD) fees are non-refundable.

6. Order Cancellation

You may cancel your order within 12 hours of placement directly through the "My Orders" page, provided it has not been shipped. For prepaid orders, a 2% processing fee will be deducted from the refund to cover payment gateway charges.